Returns may only be made in the instance of warranty claims resulting from defects in design, workmanship or materials. In the instance of a warranty claim for a defect in a product, UTM shall have the option to repair or replace the product (in either instance, with either new or functionally equivalent and compatible parts, in the sole discretion of UTM) or, if UTM is unable to repair or replace the product, to refund the purchase price for any product found to be defective during the warranty period.
Should a product need to be repaired or replaced, you must first call (908) 725-9000 to receive a Return Authorization Number, which will ensure that your return package is properly received and processed. You will receive a prepaid UPS label, and return packaging instructions will be included with the label. UTM is not responsible for loss or damage to products that occur during shipping from you to UTM. Please allow ten days for your package to be received and processed by UTM.
Normal wear and tear of the products is not covered by the UTM warranty, which also does not cover abuse, neglect, rust or corrosion, improper assembly, improper or unreasonable use, improper maintenance, damage, or the failure to follow the instructions and warnings provided with the products.